Privacy Policy
Last Updated: 12/15/2024
Welcome to Heaven Trend (the “Site”). This Privacy Policy explains how Heaven Trend collects, uses, and shares your personal information when you visit, utilize, or make a purchase from the Site or interact with us in any other way (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you disagree, please refrain from using our Services.
Modifications to This Privacy Policy
We may update this Privacy Policy periodically for various reasons, including:
To comply with operational, legal, or regulatory requirements.
To reflect updates to our practices.
When changes are made, we will:
Update the “Last Updated” date.
Post the revised Privacy Policy on the Site.
Where legally required, we may notify you of updates through additional means, such as email or site notifications.
How We Gather and Utilize Your Personal Data
Data Gathered Directly From You
We collect personal data directly from you, including but not limited to:
Contact Details: Name, address, phone number, and email address.
Order Information: Details such as billing address, shipping address, and payment confirmation.
Account Information: Username, password, and security questions for account creation and login.
Shopping Preferences: Products you browse, add to your cart, or save to your wishlist.
Customer Service Data: Information provided during communication with our support team.
Certain features of our Services may require you to provide specific personal information. If you choose not to provide this information, you may not be able to use some features.
Data Collected Automatically Through Cookies and Related Technologies
We use cookies, pixels, and other technologies to collect data automatically, including:
Usage Data: Details such as pages visited, items clicked, and time spent on the Site.
Device and Browser Information: Including IP address and network details.
Data Acquired From Outside Sources
We may also receive information from third-party sources, such as:
Payment Processors: To securely process transactions and verify payments.
Analytics Providers: To help us analyze user behavior and improve website functionality.
How We Use Your Personal Information
Providing Goods and Services
We use your personal information to:
Process, fulfill, and deliver orders.
Send order confirmations, updates, and notifications.
Manage refunds, exchanges, and your account details.
Marketing and Promotions
Your information may be used for:
Sending newsletters, promotional emails, and special offers.
Displaying personalized advertisements on our Site or third-party platforms.
Security and Fraud Prevention
We use personal information to:
Protect our users’ rights.
Detect and prevent fraudulent, harmful, or illegal activities.
Communication and Customer Support
We use your personal data to:
Respond to your inquiries and provide customer support.
Improve our Services based on user feedback.
Cookies and Related Technologies
What Are Cookies?
Cookies are small data files stored on your device when you visit our website. They help us:
Save your preferences, such as language and currency.
Enable essential features like login and shopping cart functionality.
Analyze website performance and improve user experience.
Types of Cookies We Use
Functional Cookies: To enable core features like account login and cart management.
Analytical Cookies: To understand how users interact with our website.
Marketing Cookies: To deliver tailored advertisements and promotions.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain functionalities of our website.
How We Share Personal Data
We may share your personal information with:
Service Providers: For payment processing, IT support, and shipping logistics.
Business Partners: To run joint marketing campaigns and promotions.
Legal Entities: To comply with applicable laws or enforce our rights.
We do not sell your personal information to third parties.
Data on Children
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we may have received information from a child, please contact us immediately to request its deletion.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including:
Accessing and Updating Information: Reviewing and correcting inaccuracies in your data.
Data Deletion: Requesting the deletion of your personal information.
Restricting or Objecting to Processing: Limiting how your data is processed.
Withdrawing Consent: Revoking your consent for data collection where applicable.
To exercise your rights, contact us at support@heaventrend.com.
Protection and Retention of Your Data
We implement technical and organizational measures to safeguard your personal information. While no system is entirely secure, we strive to protect your data from unauthorized access, use, or disclosure.
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
CONTACT INFORMATION
Business Name: Heaven Trend
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Phone Support: +1 (201) 503-5185
Email Support: support@heaventrend.com
Business Address: 1101 Georgetown St, Round Rock Texas 78664, United States
We value your privacy and are committed to ensuring your personal data is handled responsibly and transparently.