Payment Policy

Last Updated: 12/15/2024

At Heaven Trend, we prioritize the security and convenience of our customers when processing payments. Our Payment Policy outlines the measures we take to protect your payment information and provides transparency regarding payment terms and conditions.

Secure Transactions

All transactions conducted on our website are processed through secure and encrypted channels, ensuring the confidentiality and integrity of your payment information.

PCI Compliance Assurance

Heaven Trend strictly adheres to the Payment Card Industry Data Security Standard (PCI DSS). These security standards are designed to protect sensitive payment data. Our systems undergo regular security assessments to maintain PCI compliance and ensure a safe shopping environment for our customers.

Data Encryption

We use advanced encryption technologies to secure your payment details during transmission. This ensures that your personal and financial information remains confidential and protected from unauthorized access.

Tokenization

To enhance security, we utilize tokenization technology. This replaces sensitive cardholder data with a unique identifier (token), meaning your actual payment details are not stored on our servers, providing an additional layer of protection.

PAYMENT TERMS AND CONDITIONS

Accepted Payment MethodsWe accept the following credit and debit cards and payment platforms:

American Express

Apple Pay

PayPal

Discover

Mastercard (Credit & Debit)

Visa (Credit & Debit)

Order Confirmation

Upon completing a purchase on Heaven Trend, customers will receive an email confirmation with detailed information about their order and transaction. This serves as proof of a successful transaction.

Payment Authorization

Payments are authorized at the time of order placement. Orders are processed and shipped only after successful payment authorization.

Failed Transactions

If a transaction fails, please review your payment details for accuracy. If issues persist, contact our customer support team for prompt assistance.

Currency

All prices listed on the Heaven Trend website are in US Dollars (USD).

Refund Policy

For details about our refund process and conditions, please refer to our Refund Policy page.

Payment Disputes

If you experience any concerns or disputes regarding payments, we encourage you to contact our customer support team immediately. Our goal at Heaven Trend is to address and resolve any payment-related issues efficiently to ensure your satisfaction.

Changes to Payment Policy

Heaven Trend reserves the right to amend this Payment Policy at any time. Changes will take effect immediately upon being posted on the website. By completing a purchase, you agree to the terms and conditions outlined in this Payment Policy.

CONTACT INFORMATION

Business Name: Heaven Trend

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Phone Support: +1 (201) 503-5185

Email Support: support@heaventrend.com

Business Address: 1101 Georgetown St, Round Rock Texas 78664, United States